FAQ's

How much is shipping?

Shipping rates are as follows:

0-9 lbs - $9.99

9.01-19 lbs - $15.99

19.01-29 lbs - $29.99

29.01-45 lbs - $39.99

45.01-65 lbs - $59.99

65.01-85 lbs - $79.99

85.01-99 lbs - $99.99. 

All shipping is done via USPS 2-day delivery with a tracking number. 

Where can I buy your crates?

Asheville Crate Company crates are available for purchase on this website via the Checkout process and can be found on Amazon

How long will it take to have my crates made and delivered?

It depends on the order amount because each crate is made to order.  You order, we build, and then deliver them as soon as possible.  Our goal is always to have them delivered within 10 days.  You'll receive a tracking number once the crates have been shipped.  The crates fulfilled by Amazon can be shipped within two days if you have Amazon Prime.

I'm a business owner, can I put my logo on your crates?

Of course!  We wholeheartedly embrace the idea that if you're not branding yourself, you're branding someone else. Asheville Crate Company would love the opportunity to build crates for your business, they're perfect for displays or retail or to have around in your awesome store. They're very useful! 

I'm a business owner, what do I need for engraving?

Please use CONTACT US button.  We'll discuss how many crates you'd like and what's required for engraving.  Basically, you'll need to send your logo to us in all black.  

Can you engrave anything on my crates?

No.  Asheville Crate Company reserves the right to refuse to engrave anything that is or could be in violation of copyright or trademark infringement guidelines.  Asheville Crate Company will not infringe upon any intellectual property and we will not engrave anything with profanity or sexual content.  Thanks for understanding.  

What if I'm not satisfied with my purchase?

We started Asheville Crate Company in 2016.  Since then we've only had to fix two orders.  The first one was a customer in Texas who wanted a different color and wondered about returning his crate.  No worries, we asked him to pay the first crate forward to someone and we shipped him another one in a different color.  He was happy!  The second one was a customer in North Carolina who wanted her crate to be more white than the white wash pickling color we used to offer.  No worries, we came up with a new pure white color and shipped that out to her.  She was happy, too!  

Here's a link to our returns policy.  

Our promise is to Deliver Happiness.  Here's how we do it...